Refund & Return Policy

We offer a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in original condition, and in its original packaging. A receipt or proof of purchase is required.

To start a return, please contact us at support@xeriop.com.
Items sent back without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If the item is damaged, defective, or incorrect, contact us immediately so we can resolve the issue.

Non-returnable Items

These items cannot be returned:

• Personalized or custom products

• Hygiene-related items

• Clearance or final-sale products

• Gift cards

Refund Processing

Once your return is received and inspected, we will notify you of the approval status.
Approved refunds are processed to your original payment method within 5–10 business days.
Please note that banks or card issuers may require additional time to complete the refund.